Faculty and staff should use the district’s help desk system for all technical support requests. The web-based system makes it easy to create a support ticket which automatically gets routed to the correct technician based on the building where your work and the nature of your problem. You will receive an automated email with a unique ticket number upon creation, and additional emails whenever there are updates to your ticket.
The help desk can be accessed from work or at home by going to: help.guilfordschools.org
Use your school username and password (not your email address).
Click the link below for a quick demonstration on how to log in and create a support ticket (2:12)