Help Desk System

Faculty and staff should use the district’s help desk system for all technical support requests. The web-based system makes it easy to create a support ticket which automatically gets routed to the correct technician based on the building where your work and the nature of your problem. You will receive an automated email with a unique ticket number upon creation, and additional emails whenever there are updates to your ticket.

The help desk can be accessed from work or at home by going to: help.guilfordschools.org

Use your school username and password (not your email address).

help_desk_opener

Click the link below for a quick demonstration on how to log in and create a support ticket (2:12)

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